{"id":843,"date":"2026-06-15T09:16:55","date_gmt":"2026-06-15T09:16:55","guid":{"rendered":"https:\/\/blutael.com\/?page_id=843"},"modified":"2026-06-15T13:49:09","modified_gmt":"2026-06-15T13:49:09","slug":"livraisons-retours-remboursements","status":"publish","type":"page","link":"https:\/\/blutael.com\/index.php\/livraisons-retours-remboursements\/","title":{"rendered":"Livraisons \/ Retours \/ Remboursements"},"content":{"rendered":"\n<p><strong>Livraison, retours et remboursements <\/strong>Cette page a pour objet de pr\u00e9senter de mani\u00e8re simple les modalit\u00e9s de livraison, de retour et de remboursement applicables aux commandes pass\u00e9es sur www.blutael.com. Les informations sur la livraison, le droit de r\u00e9tractation et le remboursement doivent \u00eatre donn\u00e9es au consommateur avant l\u2019achat.<\/p>\n\n\n\n<p><strong>1. Zones de livraison<\/strong><\/p>\n\n\n\n<p>Nous livrons actuellement vers :&nbsp;<\/p>\n\n\n\n<p>La France m\u00e9tropolitaine <\/p>\n\n\n\n<p><strong>2. D\u00e9lais de pr\u00e9paration <\/strong><\/p>\n\n\n\n<p>Les commandes sont pr\u00e9par\u00e9es dans un d\u00e9lai de 2 jours ouvr\u00e9s apr\u00e8s validation du paiement.<\/p>\n\n\n\n<p><strong>3. D\u00e9lais et modes de livraison<\/strong><\/p>\n\n\n\n<p>Les livraisons sont effectu\u00e9es via [nom du transporteur ou des transporteurs]. Les d\u00e9lais de livraison sont indiqu\u00e9s avant la validation de la commande et peuvent varier selon la destination et le mode de transport choisi.<\/p>\n\n\n\n<p><strong>4. Frais de livraison<\/strong><\/p>\n\n\n\n<p>Les frais de livraison sont indiqu\u00e9s au client avant la validation d\u00e9finitive de la commande.<\/p>\n\n\n\n<p><strong>5. Retard ou probl\u00e8me de livraison<\/strong><\/p>\n\n\n\n<p>En cas de retard de livraison ou de colis non re\u00e7u, le client peut contacter notre service client \u00e0 : contact@blutael.com. En cas de retard important, le client peut, dans les conditions pr\u00e9vues par la loi, demander l\u2019annulation de la commande et obtenir le remboursement.<\/p>\n\n\n\n<p><strong>6. Droit de r\u00e9tractation<\/strong><\/p>\n\n\n\n<p>Pour les achats r\u00e9alis\u00e9s en ligne, le client consommateur dispose d\u2019un d\u00e9lai de 14 jours \u00e0 compter de la r\u00e9ception du produit pour exercer son droit de r\u00e9tractation, sauf exceptions l\u00e9gales.<\/p>\n\n\n\n<p><strong>7. Proc\u00e9dure de retour <\/strong><\/p>\n\n\n\n<p>Pour effectuer un retour, le client doit nous contacter \u00e0 l\u2019adresse suivante : contact@blutael.com en pr\u00e9cisant son num\u00e9ro de commande, le ou les produits concern\u00e9s et le motif du retour. Une fois la demande re\u00e7ue, les instructions de retour lui seront communiqu\u00e9es.<\/p>\n\n\n\n<p>Les produits doivent \u00eatre retourn\u00e9s dans leur \u00e9tat d\u2019origine, complets et, si possible, dans leur emballage d\u2019origine, afin de permettre leur revente \u00e0 l\u2019\u00e9tat neuf si cela est applicable.<\/p>\n\n\n\n<p><strong>8. Frais de retour<\/strong><\/p>\n\n\n\n<p>Les frais de retour sont \u00e0 la charge du client, sauf indication contraire ou cas particulier pr\u00e9vu par la loi.<\/p>\n\n\n\n<p><strong>9. Remboursement<\/strong><\/p>\n\n\n\n<p>En cas de retour accept\u00e9 ou de r\u00e9tractation valablement exerc\u00e9e, le remboursement est effectu\u00e9 dans un d\u00e9lai maximal de 14 jours \u00e0 compter de la date \u00e0 laquelle nous sommes inform\u00e9s de la d\u00e9cision du client, sous r\u00e9serve, le cas \u00e9ch\u00e9ant, de la r\u00e9cup\u00e9ration du produit ou d\u2019une preuve d\u2019exp\u00e9dition.<\/p>\n\n\n\n<p>Le remboursement est effectu\u00e9 par le m\u00eame moyen de paiement que celui utilis\u00e9 lors de la commande, sauf accord contraire. <\/p>\n\n\n\n<p><strong>10. Produit endommag\u00e9 ou erreur de commande <\/strong><\/p>\n\n\n\n<p>Si le produit re\u00e7u est endommag\u00e9, non conforme ou erron\u00e9, le client doit nous contacter dans les plus brefs d\u00e9lais \u00e0 : contact@blutael.com, en joignant si possible des photographies du produit et de l\u2019emballage.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Livraison, retours et remboursements Cette page a pour objet de pr\u00e9senter de mani\u00e8re simple les modalit\u00e9s de livraison, de retour et de remboursement applicables aux commandes pass\u00e9es sur www.blutael.com. Les informations sur la livraison, le droit de r\u00e9tractation et le remboursement doivent \u00eatre donn\u00e9es au consommateur avant l\u2019achat. 1. Zones de livraison Nous livrons actuellement [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"ocean_post_layout":"","ocean_both_sidebars_style":"","ocean_both_sidebars_content_width":0,"ocean_both_sidebars_sidebars_width":0,"ocean_sidebar":"","ocean_second_sidebar":"","ocean_disable_margins":"enable","ocean_add_body_class":"","ocean_shortcode_before_top_bar":"","ocean_shortcode_after_top_bar":"","ocean_shortcode_before_header":"","ocean_shortcode_after_header":"","ocean_has_shortcode":"","ocean_shortcode_after_title":"","ocean_shortcode_before_footer_widgets":"","ocean_shortcode_after_footer_widgets":"","ocean_shortcode_before_footer_bottom":"","ocean_shortcode_after_footer_bottom":"","ocean_display_top_bar":"default","ocean_display_header":"default","ocean_header_style":"","ocean_center_header_left_menu":"","ocean_custom_header_template":"","ocean_custom_logo":0,"ocean_custom_retina_logo":0,"ocean_custom_logo_max_width":0,"ocean_custom_logo_tablet_max_width":0,"ocean_custom_logo_mobile_max_width":0,"ocean_custom_logo_max_height":0,"ocean_custom_logo_tablet_max_height":0,"ocean_custom_logo_mobile_max_height":0,"ocean_header_custom_menu":"","ocean_menu_typo_font_family":"","ocean_menu_typo_font_subset":"","ocean_menu_typo_font_size":0,"ocean_menu_typo_font_size_tablet":0,"ocean_menu_typo_font_size_mobile":0,"ocean_menu_typo_font_size_unit":"px","ocean_menu_typo_font_weight":"","ocean_menu_typo_font_weight_tablet":"","ocean_menu_typo_font_weight_mobile":"","ocean_menu_typo_transform":"","ocean_menu_typo_transform_tablet":"","ocean_menu_typo_transform_mobile":"","ocean_menu_typo_line_height":0,"ocean_menu_typo_line_height_tablet":0,"ocean_menu_typo_line_height_mobile":0,"ocean_menu_typo_line_height_unit":"","ocean_menu_typo_spacing":0,"ocean_menu_typo_spacing_tablet":0,"ocean_menu_typo_spacing_mobile":0,"ocean_menu_typo_spacing_unit":"","ocean_menu_link_color":"","ocean_menu_link_color_hover":"","ocean_menu_link_color_active":"","ocean_menu_link_background":"","ocean_menu_link_hover_background":"","ocean_menu_link_active_background":"","ocean_menu_social_links_bg":"","ocean_menu_social_hover_links_bg":"","ocean_menu_social_links_color":"","ocean_menu_social_hover_links_color":"","ocean_disable_title":"default","ocean_disable_heading":"default","ocean_post_title":"","ocean_post_subheading":"","ocean_post_title_style":"","ocean_post_title_background_color":"","ocean_post_title_background":0,"ocean_post_title_bg_image_position":"","ocean_post_title_bg_image_attachment":"","ocean_post_title_bg_image_repeat":"","ocean_post_title_bg_image_size":"","ocean_post_title_height":0,"ocean_post_title_bg_overlay":0.5,"ocean_post_title_bg_overlay_color":"","ocean_disable_breadcrumbs":"default","ocean_breadcrumbs_color":"","ocean_breadcrumbs_separator_color":"","ocean_breadcrumbs_links_color":"","ocean_breadcrumbs_links_hover_color":"","ocean_display_footer_widgets":"default","ocean_display_footer_bottom":"default","ocean_custom_footer_template":"","footnotes":""},"class_list":["post-843","page","type-page","status-publish","hentry","entry","owp-thumbs-layout-horizontal","owp-btn-normal","owp-tabs-layout-horizontal","has-no-thumbnails","has-product-nav"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Livraisons \/ Retours \/ Remboursements - Blutael<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blutael.com\/index.php\/livraisons-retours-remboursements\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Livraisons \/ Retours \/ Remboursements - Blutael\" \/>\n<meta property=\"og:description\" content=\"Livraison, retours et remboursements Cette page a pour objet de pr\u00e9senter de mani\u00e8re simple les modalit\u00e9s de livraison, de retour et de remboursement applicables aux commandes pass\u00e9es sur www.blutael.com. 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